Get in Touch

We're here to help.

Crafted for collectors.

Whether you're a buyer with questions about your request, a jeweler interested in partnering, or just curious about LuxBidr — our team is ready to assist.

Email Support

For general inquiries, account issues, or platform questions.

support@luxbidr.com

Live Chat

Chat with our team in real-time during business hours.

Available Mon–Fri, 9am–6pm EST

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Headquarters

LuxBidr Inc. 429 Lenox Ave Miami Beach, FL 33139

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Direct Inquiries

The right team for your question

Buyer Support

Questions about deposits, offers, or the buying process.

buyers@luxbidr.com

Jeweler Partnerships

Interested in joining as a verified dealer? We’ll get you onboarded.

dealers@luxbidr.com

Press & Media

Press kits, interview requests, and media partnerships.

press@luxbidr.com

Legal & Compliance

Privacy concerns, legal notices, or compliance questions.

legal@luxbidr.com
Support Hours

Fast, human support.

We don't outsource support to a chatbot. Every inquiry is read by a real person on our team in Miami Beach. Most questions are answered within a few hours — never more than one business day.

Email Response TimeUnder 24 hours
Live Chat HoursMon–Fri, 9am–6pm EST
Emergency EscalationAvailable 24/7

Before you write...

Many common questions are answered in our FAQs. Check there first for the fastest resolution.

Visit FAQs
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Ready to get started?

Post your first request and receive offers from verified jewelers nationwide. No commitment until you find the right piece.