Help center
How can we help?
Search guides, browse common topics, or talk to our concierge team — available 24/7.
Browse by topic
Bookings & offers
Submitting offers, modifying or cancelling bookings.
Payments & deposits
How charges, deposits, refunds, and payouts work.
Insurance & safety
Coverage, accident reporting, and roadside assistance.
Account & verification
Profile, ID verification, and account settings.
Frequently asked questions
Bookings
How do smart offers work?+
Each car has an accepted price range. Offers at or above the auto-accept price book instantly. Offers in the range are sent to the host, who has 1 hour to respond.
Can I cancel a booking?+
Yes — free cancellation up to 24 hours before pick-up. Within 24 hours, a 50% fee applies. No-shows forfeit the full amount.
Can I extend my rental?+
Yes, message your host through the app. Extensions are subject to availability and the same daily rate as your original booking.
Payments
When am I charged?+
We only authorize a refundable deposit when your offer is accepted. The full rental amount is charged 24 hours before pick-up.
What is the security deposit?+
Most cars require a refundable $500–$2,000 hold, returned within 72 hours of trip completion if there's no damage.
Which payment methods are accepted?+
All major credit and debit cards, plus Apple Pay and Google Pay.
Insurance
Am I insured during the trip?+
Yes. Every LuxBidr trip includes commercial-grade liability and physical damage coverage. Optional add-on coverage is available at checkout.
What if there's an accident?+
Pull over safely, call emergency services if needed, then call our 24/7 line at +1 (800) LUX-HELP. We handle the rest.
Account
How do I get verified?+
Upload a valid driver's license and a quick selfie. Verification typically completes within 5 minutes.
Why was my booking declined?+
Bookings can be declined if your verification is pending, your offer was outside the accepted range, or the host had a calendar conflict.
Still need help?
Our concierge team responds in under an hour, around the clock.
Live chat
Avg response: 2 min
support@luxbidr.com
Phone
+1 (800) LUX-HELP